Loan : If you have taken a loan from any bank or financial institution and are you being harassed to repay the loan. Are you a loan recovery agent? If he is behaving wrongly, then this is the news. You have done a lot of work. You also have some rights given by the law for which you can take help and complain about them. Let’s know all the details about it.
Reserve Bank of India has warned
Let us tell you that the Reserve Bank of India (RBI) has all the banks. They have their own loan recovery agents. He was asked to improve his behavior. RBI has issued a new circular for banks and financial institutions in this regard.
How to complain to loan recovery agent
If there is a loan recovery agent. who misbehaves with you, then you don’t need to worry and fear more. Rather for this you should raise your voice against them. RBI has made some rules on this matter. Under these, if a bank threatens the customer in case of non-payment of the loan amount or the bank recovery agent threatens them, then you can complain to the police. Bank officers or those who are loan recovery agents can call the defaulter between 7 am to 7 pm. The time for coming home will also be the same time. If the bank representative does not do this, then you can file a complaint against them.
what is the rule
If you have taken a loan and you have not paid two EMIs, then the bank sends you a reminder. If you have taken a home loan and you have not paid its three consecutive installments, then the bank sends you a legal notice. The bank warns, after that if the person does not pay the EMI, then the bank declares him a defaulter. After this the bank which is there declares loan recovery from the customer. Banks also take help of non-judicial route for this and others also take help of judicial. According to RBI guidelines, customers have legal rights and obligations of the customer should be respected during loan recovery.
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During loan recovery if the bank agent bothers then immediately complain about it
If you have taken a loan from any bank or financial institution and are you being harassed to repay the loan, do you have a loan recovery agent? If it is misbehaving, then this is the news.
Story first published: Tuesday, November 15, 2022, 11:50 [IST]